Frequently Asked Questions
Everything you need to know about your next DIY electronics project.
Do you ship internationally and what are the typical lead times?
Yes, we ship to over 150 countries. International orders typically arrive within 7-14 business days via tracked shipping, though customs processing in your local country may occasionally extend this window.
Are your Raspberry Pi boards and components genuine and certified?
Absolutely. We are an authorized reseller, ensuring all Raspberry Pi boards, HATs, and microcontrollers are 100% genuine and sourced directly from official manufacturing partners.
What is your return policy for opened electronic components?
We offer a 30-day return policy. However, due to the sensitive nature of electronics, items must be returned in their original anti-static packaging. Components that show signs of soldering or permanent modification cannot be returned unless they are found to be defective.
Can I get a bulk discount for educational or maker-space orders?
We love supporting the maker community! We offer tiered pricing for schools, universities, and registered maker spaces. Please contact our sales team with your project requirements for a custom quote.
What happens if my board arrives with a manufacturing defect?
All our electronics come with a 12-month warranty against manufacturing defects. If your board fails to boot or has a hardware flaw upon arrival, contact our technical support team for a troubleshooting session and a rapid replacement.
Do you provide technical support for coding or project setup?
While we cannot write custom code for your projects, we provide extensive documentation, pinout diagrams, and getting-started guides for every product we sell on our community blog and product pages.